SHIPPING POLICY

Orders are generally shipped from our distribution center, which is located in Victoria, the next day after full payment is received.

The Fitness Crew are working with three couriers to provide the most efficient delivery service; Australia Post, Fastway couriers and Allied Express

To obtain shipping pricing on the equipment you wish to purchase, add the products to your cart and proceed to check out.
Due to the weight and size of our products, shipping cost are calculated on individual products. Shipping cost will also vary depending on the delivery location.

Once your order is delivered, you must inspect the goods and ensure the delivery matches your order. You must let us know about any damaged, missing or incorrect goods within 48 hours.

TRACKING YOU ORDER.

Once your order has been processed, you will receive an order dispatch confirmation via email. This email will also include a tracking code which will allow you to track the status of your delivery at anytime.

Please refer to the appropriate website below to track your shipment:

– Visit Australia Posts Tracking
– Visit Fastway Couriers Tracking
– Visit Allied Express Tracking

Inaccurate address.

If there are any address discrepancies with your order and the product is returned to us. A customer service representative will contact you to obtain the correct postal address. If the order has to be re-delivered, the customer is obligated to pay all shipping cost.

Unsuccessful Delivery Attempt.

Australia Post – If no one is present when the order arrives, a notification will be left in the mail box for you to pick up your parcel at your local Post Office.

Fastway or Allied – Arrangements will be made in advanced to ensure your order arrives at your door at the arranged time. A re-delivery cost will occur if you are not home at the time pre-arranged.

Rejected by Receiver.

If the order is is a gift, please ensure the receiver is aware and expecting delivery to avoid parcel rejection. A re-delivery cost will occur if the order has to be resent.

Un-deliverable Packages

In the unlikely event that your parcel is returned to us, a customer service representative will contact you via email.

Delivery Times.

The expected delivery time given by each courier is for reference only. Delivery might take longer then expected due to various reasons including but not limited to shipping delays, weather, traffic, accidents, busy periods and other unforeseeable circumstances.

If you do not receive your order within 10 business days, please contact our customer support team.

Un-deliverable Postcodes.

There are certain postcodes that we are unable to deliver to. Please refer to the list below.

Areas with no shipment service, Orders will be cancelled and refunded automatically.

Please kindly contact our customer support team for more information if you need the item to be delivered to remote areas, to ensure your order could be processed successfully.

All Items

STATE POSTCODE
SA 5701
WA 6740, 6743
TAS 7151

Bulky items

STATE POSTCODE
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959, 4806-4899, 4900-4999, 9960-9999
SA 5701
TAS 7151
WA 6215-6699, 6700-6799

Cancellation of Orders

Please note that we can only cancel your order if the item has not been dispatched from our warehouse. We operate a fast and automated dispatching system, but need time to respond to your message, we can only do our best to help.

LOST OR DAMAGED GOODS

If your order is late, lost or damaged in transit, please email us at info@thefitnesscrew.com.au or call 1300 780 383 9:00am – 5:00pm Monday to Friday (AEST). If your order is damaged please attach photo evidence via email.

We assume no liability should any of these events arise. However, we will contact the logistics company used and claim compensation accordingly.